Bringing Tech Together with Unified Infrastructure Management
Today’s sophisticated end users have a very low tolerance for poor IT performance, and I can’t say I blame them. IT is famous for building walls across tech environments that make it easy to shift blame from one group to another.
“It’s not us,” begins the familiar blame and pivot. “It’s the…
- …network staff. They are only concerned about network performance and reliability.”
- …server admins. They only care about server activity.”
- …dev teams. They stop working once the application is delivered.”
This is not team work. You will never see a championship-winning baseball, basketball, soccer, football or hockey team that blames teammates when things go wrong and struggles to work together. You can’t win operating as individuals on the field, court or ice, and it’s the same in the IT environment. Without cooperation and unity, IT teams—and the end users and customers the serve—can’t win. The challenge is to get unified and the place to start is unified IT infrastructure management.
As End Users Advance, IT Must Unite
End users and customers have never been so technically skilled, knowledgeable or hungry. The demand for applications, mobile access and world-class support is off the charts. Unified IT infrastructure management, a tool for combining all aspects of IT analytics and monitoring offers IT organizations a more agile and proactive approach to managing today’s surging demands. Why does it work? Because it enables something remarkable for IT organizations: proactive operations
The Key: Proactive Operations
Operations are vital to every IT department, but how can operations unify the IT department? By giving operations the power to be proactive as well as effective. By definition, proactive means controlling a situation by causing something to happen rather than responding to one that has already happened. Operation, on the other hand, means functioning or being active. When you combine the two effectively to create proactive operations, which the goal of unified IT infrastructure management, something powerful happens. You gain a new, informed way of thinking, understanding, and executing, which is what every IT department must strive for in today’s heavy demand and high expectations environment.
Before and After Proactive Operations
The clearest way to demonstrate the value of unified infrastructure management and the proactive operations they enable is through an example. Consider this fictional case study: Your company has a multi-cloud strategy that uses cloud computing and storage that is co-located within 1ms to your cloud vendors.
Before proactive operations this is how problem resolution would work:
- Operations gets a ticket at 3:00 a.m. saying that an application is slow.
- Operations looks at about 10 tools to see if they can diagnose any issues and everything shows green on their console.
- Operations engages the server admins who determine that their servers are working properly and quickly closes the ticket while the situation worsens.
- More tickets come in and Operations declares a critical system down and all departments are engaged to work together.
- After hours of analysis of tools that only certain groups have access to, a root cause is determined: that DNS is having an issue reaching certain servers in your multi-cloud load-balanced web farm.
- More time is wasted while getting approvals to shift workload from cloud vender A to cloud vendor M which ultimately solves the issue.
After a unified IT infrastructure management solution and proactive operations are in place, this is how that same problem would be resolved:
- At 3:00 a.m., monitoring indicates that there is a DDOS attack that is starting to cause longer latency on cloud vendor A’s ingress network.
- The IT infrastructure monitoring system proactively shifts the workload that was running in cloud vendor A to cloud vendor M.
That’s right, only two steps and a matter of seconds got the customer/end user systems back to normal and freed the operations group to continue monitoring SLAs. Unified infrastructure management gives operations the time needed to proactively identify, communicate, analyze and resolve situations and the benefits of the proactive operations are:
- Decreases in MTTR
- Increases in end-user satisfaction
Get Proactive Operations Started
How do you get started on the proactive path? With unified infrastructure management tools that enable monitoring and analytics able to trigger automated alerts and actions across all networks, applications and systems. It’s lots of information sharing, collaboration and people working together, which doesn’t sound like the IT you used to know, and that’s because it’s not. The time has come to tear down the walls between IT departments, to stop trying to piece together information from multiple, conflicting tools, and embrace an end-to-end view into the IT infrastructure. It’s time to be unified, be proactive and win together.